Terms of Service

These Terms explain how to use BeanJars and the responsibilities that accompany a listing, purchase or direct arrangement. The marketplace is operated by BEANJARS MARKETPLACE SDN. BHD., Company No. 202601040277 (1702372-V), referred to as BeanJars, we or us. Please read the terms relevant to your transaction before listing, ordering, paying or arranging a meeting. Mandatory rights under applicable law continue to apply.

1. Meaning of the main terms

A user is a person using the marketplace, whether browsing or signed in. A buyer is a person seeking or acquiring an item or service. A seller is the person or business supplying the listed goods or services; references to a listing party also cover advertisers of property, employment and other opportunities. A listing is the offer and information published by that party, including its description, photographs and stated terms.

A supported order uses the BeanJars transaction options made available for the particular purchase. A direct arrangement is an agreement between the parties outside that supported order process, such as an inspection, Meet-up or collection. Buyer Protection is our review process for eligible supported orders under the Refund / Dispute Policy. A Payment Service Provider processes payment-related instructions under its applicable arrangements. A delivery provider is the logistics service handling a shipment.

2. Agreement and related policies

These Terms govern use of BeanJars. By using a feature or entering a supported transaction, you agree to the terms applicable to that activity. If you disagree, do not proceed with that activity. Read the Privacy Policy, Prohibited Items policy and Refund / Dispute Policy with these Terms. Specific information shown for an order or authorized return also matters.

A seller's description or additional terms cannot override statutory consumer rights, permit prohibited goods or create a BeanJars guarantee that we have not offered. If documents or transaction instructions appear inconsistent, contact us with the relevant wording before relying on an assumption. The more specific policy addresses its subject, while mandatory law prevails over any inconsistent contractual provision. These Terms do not authorize a seller to change an agreed transaction retrospectively.

3. Eligibility and authority to act

You must have the legal capacity and authority required for the activity you undertake. Do not enter a contract, advertise regulated services or represent a business if you cannot lawfully do so. A person using BeanJars for a company or another owner must be authorized to publish the offer and undertake the resulting obligations. Providing another person's details does not establish that authority.

Age-restricted goods and regulated transactions have their own legal conditions. Access to the website does not establish eligibility to purchase them. A guardian's involvement does not make an otherwise unlawful offer permissible or create a separate protected transaction model. We may seek information relevant to capacity or authority where necessary for a feature, a report or a legal obligation. Do not supply false dates of birth, borrowed identity documents or fabricated business particulars to bypass a restriction.

4. Registration and account security

Provide accurate information when registering and keep contact details reasonably current. Use credentials you control, protect your password and do not share verification codes. You are responsible for taking reasonable care of your account and device. If you suspect unauthorized access, change compromised credentials where possible and contact BeanJars promptly with the relevant account or transaction reference.

We may need to verify that an instruction comes from the account holder before changing sensitive details or discussing private records. Do not allow another person to use your identity to avoid an account restriction, and do not sell or transfer access credentials. A report of unauthorized activity requires investigation; it is not automatically proof that every disputed instruction was valid or invalid. Preserve relevant messages and payment records without circulating passwords, card security codes or identity-document images in public.

5. Identity and seller verification

Some account or seller processes require identity, contact, business or tax information and supporting documents. Submit genuine, legible records through the designated process and explain material discrepancies. Verification may be necessary to assess access to a feature, investigate misuse or meet applicable requirements. The Privacy Policy explains the handling of private verification information.

An identity check does not certify every listing, guarantee financial capacity, prove ownership of every item or amount to a professional licence. Buyers should still assess the particular offer. Sellers must retain the permissions relevant to their activities and update information that becomes inaccurate. Do not display a platform-related statement in a way that suggests government approval, a guarantee of authenticity or a qualification that has not actually been established.

6. Our hybrid marketplace and platform role

BeanJars provides listings for both shippable categories and non-shippable or Meet-Up arrangements. Real-money Meet-Up sales currently take place through direct payment from buyer to seller, without BeanJars collecting or handling the sale proceeds. Integrated online checkout for a shippable listing must not be assumed available merely because the listing belongs to a shippable category. Different listings and transactions may have different available services.

The listing party is responsible for supplying the advertised goods, service or opportunity and for its own contractual obligations. BeanJars operates the marketplace and supported platform processes; we are not the seller of every user-listed item, the employer behind every vacancy or the professional adviser for a property transaction. This allocation of roles does not remove obligations that the law places on BeanJars as operator. A platform review or request for evidence does not transfer ownership of the goods to us.

7. Listing badges and available purchase options

The Buyer Protection badge is used for listings within the marketplace's shippable categories. It indicates the category's supported online transaction model. It does not itself certify the actual item or promise carrier acceptance. Actual protection requires an eligible supported order and compliance with the Refund / Dispute Policy. A direct payment does not become protected because the listing displayed that badge.

The 🤝 Meet-up badge identifies listings outside the shippable category model, for which parties discuss the appropriate direct arrangement. It is not a guarantee of identity, inspection, payment or handover. Purchase controls also depend on the particular offer, including stock, price and offer type; a badge is not evidence that every purchase option is available. In particular, an auction label does not establish a protected checkout transaction merely by appearing in a shippable category.

8. Accurate listings and seller disclosures

List only goods or services you are entitled and able to supply. Use the appropriate category and describe the actual offer: condition, model, dimensions, quantity, included parts, known faults and material limitations. Distinguish new, used, refurbished, incomplete and non-working items honestly. Photographs must not conceal defects or represent a different item without a clear and accurate explanation.

Provide the supplier and offer information required by Malaysian electronic-trade rules, including applicable identity, contact, business address, characteristics, full price, payment and transaction terms, estimated delivery and relevant safety certification information. Required disclosures must be available in Bahasa Malaysia where the law requires it; additional languages may assist users. A short title or private promise to disclose details later does not replace mandatory information. Claims about warranties, approvals, origin, authenticity and professional qualifications must be supportable.

9. Prices, availability and additional charges

State the price and what it includes clearly. Identify charges that affect the buyer's decision, including delivery, installation or other agreed services where applicable. Do not use a misleading low figure to attract enquiries while concealing the actual required price. Keep availability and quantities current, and do not substitute a different product or quantity without the buyer's agreement through the appropriate process.

Buyers should review the displayed total and transaction details before confirming. If an obvious pricing, quantity or calculation error is identified, the parties should report and resolve it rather than exploiting or concealing it. A correction must respect applicable law and the stage of the transaction; these Terms do not grant an unrestricted right to cancel any inconvenient sale. A delivery adjustment requires a genuine basis such as a verified declaration discrepancy and appropriate communication, rather than an unexplained demand.

10. Buyer responsibilities

Read the listing and ask about important uncertainties before ordering. Check compatibility, measurements, condition, quantity, delivery address and the seller's agreed terms. Give accurate recipient information and ensure that a person receiving goods on your behalf understands any relevant instructions. Do not make an order with the intention of harassing a seller or generating a false complaint.

Use a payment method you are authorized to use. Keep transaction references and check the applicable confirmation before repeating a payment. On receipt, inspect the goods reasonably and report a concern with truthful information. Do not damage, consume or extensively use an item and then present that change as a pre-existing defect. Reasonable inspection, an initially hidden defect or the absence of an unboxing video does not by itself defeat a valid statutory or platform claim.

11. Orders and transaction communications

An order record identifies the requested purchase and relevant details. Creating an order does not itself prove successful payment. The available transaction confirmations determine the next supported steps. A seller must not treat a buyer's screenshot alone as verified payment, and a buyer must not treat an open payment page as confirmation that an order is paid.

Review information before submitting it and report an error as soon as it is noticed. Keep material agreements in a form that can be referred to later, including changes to quantity, condition or fulfilment. Do not rely on an unrelated message to amend the recipient, payment destination or return address without checking through the appropriate channel. Electronic acknowledgements may confirm receipt of a request without confirming that fulfilment, payment or a remedy has been completed.

12. Payment methods and payment states

For current Meet-Up sales, the buyer pays the seller directly. BeanJars does not receive or process that payment and does not operate a seller payout for the transaction. The descriptions of payment providers, supported checkout, refunds and settlement below apply only where the relevant service is actually offered for a transaction. They do not mean that the unfinished integrated payment arrangement for shippable items is already operating.

Supported payments use the methods and Payment Service Provider process offered for the transaction. A payment may be initiated or pending, successfully confirmed, failed, cancelled or expired where applicable. A previously successful payment may later be refunded, reversed or disputed through a chargeback process. These are different circumstances with different effects on the order.

Do not repeatedly pay merely because a browser closes or a response is delayed. Check the transaction reference and contact support if the records appear inconsistent. A provider notification must be reconciled with the payment information; receiving a callback or message is not itself a promise of successful funds movement. Provider and bank requirements may affect authorization, verification, processing and availability. These Terms do not commit BeanJars to a particular permanent provider or promise every payment method for every order.

13. Fulfilment and integrated delivery

Sellers must prepare the agreed goods, use the correct order and shipment information, and meet the fulfilment terms communicated for the purchase. Declaring an item shipped without handing it over is misleading. Retain appropriate dispatch and handover evidence. Buyers should provide a usable address and respond to genuine delivery queries without sharing unnecessary private information.

Integrated delivery is subject to the actual item's eligibility, selected service, destination, packaging and carrier requirements. A category marked shippable does not override restrictions on batteries, liquids, hazardous contents, value, dimensions or other characteristics. Sellers must not conceal contents or use an inaccurate description to obtain a label. If the selected service cannot carry the item, resolve the order through an approved arrangement; do not unilaterally replace a protected shipment with an undocumented direct exchange.

14. Delivery evidence and protection period

For eligible covered orders, Buyer Protection lasts 10 full days (240 elapsed hours) from the actual physical delivery occurrence time established by trustworthy evidence. An accepted, verified delivery-provider Delivered event may supply that evidence. A seller marking an order delivered, a buyer confirming receipt, or a processing or record-update time does not by itself establish or replace the starting time. The Refund / Dispute Policy explains reporting and review where delivery evidence is missing, late or disputed.

A buyer's own confirmation of receipt is a separate fact. Delivery photographs, signatures and location evidence can help establish what happened, but are not a universal gate that must be satisfied before every seller payment. A disputed delivery, missing timestamp or unreliable event requires review. Reporting a timely concern preserves that case for assessment; expiry of the platform period does not extinguish statutory rights or prove that all financial obligations have been discharged.

15. Meet-up, collection and direct arrangements

For an appropriate direct listing, agree the inspection, meeting, collection, service scope, payment and handover terms with the other party. Verify authority to sell or act, particularly for vehicles, property, business assets and professional services. Obtain any necessary independent advice, ownership checks, written contract or regulated transfer documentation. BeanJars does not complete a land transfer or employment contract simply by hosting its advertisement.

Choose a suitable location, avoid pressure, and take reasonable precautions when meeting someone you do not know. A privately arranged payment or delivery is not covered by the supported-order Buyer Protection process merely because the parties met on BeanJars. You may still report fraud, threats, prohibited listings or other misuse. Meet-up, collection and direct delivery never bypass licensing, age restrictions, intellectual-property rights, safety rules or a marketplace prohibition.

For a vehicle, check the seller's authority, the vehicle's condition and the steps needed for a lawful transfer before paying a substantial deposit. For property, establish what interest is being offered and whether the advertiser is entitled to act. A photograph or viewing appointment does not prove ownership. Employment listings should identify a real role and the responsible employer or authorized recruiter; a conversation does not guarantee a job. Service agreements should identify scope, charges and any required professional qualification. Record material commitments, and do not treat an informal platform message as a substitute for a document or procedure required by law.

16. Cancellation, returns and refunds

Request cancellation through the available order process or contact support with the order reference. Whether a request can be carried out depends on the transaction's stage, the goods, the seller's obligations and applicable law. A message requesting cancellation does not necessarily stop an already collected parcel. Do not assume that refusing a delivery automatically cancels a payment or creates a refund.

The Refund / Dispute Policy governs eligible concerns, evidence, authorized returns and possible outcomes. Its return-selection, overall buyer-action, seller-inspection and buyer-response periods are administered through the case instructions communicated by BeanJars; they are not a promise of an automated return or refund service. Follow the actual authorization rather than sending goods to an unconfirmed address. A refund decision, an instruction to the payment provider and a completed credit are separate stages. Change of mind alone does not create an unconditional free-return promise.

17. Seller payout and financial reconciliation

Seller payment depends on the applicable transaction and payment-provider arrangements, verification, permitted adjustments and resolution of relevant issues. An order being marked complete does not mean the seller has already been paid. An internal record of an amount is not itself confirmation of provider settlement or bank receipt. Do not describe a displayed order total as an unconditional net payout entitlement.

Refunds, reversals, duplicate payments, disputes and legitimate charges may require reconciliation. Sellers should provide accurate payout-related information through the designated process and report a discrepancy with supporting references. BeanJars does not promise a universal payout date, a fixed release formula or a universal 30-day hold under these Terms. Nor do these Terms characterize BeanJars as a licensed escrow service. A claim about funds must be assessed against the actual transaction and provider evidence.

A status such as completed or releasable does not replace review of the applicable Buyer Protection period, unresolved cases and payment-provider evidence. Where BeanJars actually has authority to control or authorize a seller payout for an eligible supported order, it will not authorize payment of a disputed amount while the applicable Buyer Protection or refund review remains unresolved. This does not imply that BeanJars processes or controls payments made directly between buyers and sellers in current Meet-Up sales. This is a protection obligation, not a guarantee of a payment date or a statement that payout processing is automated.

18. Fees, taxes and invoice information

Applicable charges must be identified through the relevant offer or transaction information. Do not assume that the absence of a charge on one activity makes every future service free, or that a promotion applies to every category. Any stated promotion is subject to its actual terms and availability; a general reference to delivery does not promise free shipping.

Sellers remain responsible for their applicable tax and reporting obligations. BeanJars may require accurate business, identity or tax information for legally applicable invoicing and reporting processes. An ordinary receipt is not necessarily a validated e-Invoice. A supplier invoice, a marketplace fee invoice, a self-billed document and a payment receipt may serve different purposes. Do not provide a false tax identification number or assume that a document relieves you of your own obligations. Seek qualified advice for your circumstances.

19. Restricted goods and shipping restrictions

The Prohibited Items policy separates absolute marketplace prohibitions, regulated or conditional offers, lawful listings unsuitable for integrated shipping, direct listings and provider-specific restrictions. Illegal, stolen, counterfeit, unsafe or otherwise prohibited offers cannot be made acceptable by changing their category, calling them a gift or arranging a private meeting.

Conversely, a carrier's refusal does not automatically make an otherwise lawful listing prohibited on BeanJars. The item may require a permitted direct arrangement or a different approved service, subject to marketplace rules and legal conditions. Sellers must establish any necessary licence, permit, certification or recipient eligibility. Where acceptance is unclear, do not make an unsupported claim of approval or dispatch the parcel by disguising its contents.

20. Conduct, fraud and misuse

Use BeanJars honestly and respect other users. Do not impersonate a person or business, fabricate stock or ownership, manipulate transaction evidence, collude in false claims, trade stolen credentials or seek duplicate recovery for the same loss. Do not use threats, discriminatory abuse, harassment or publication of private information to force a sale, payment, review or withdrawal of a complaint.

Do not introduce malicious code, attempt unauthorized access, interfere with security controls or collect other users' private information without a lawful basis. Avoid automated activity that disrupts the service or circumvents restrictions. Report suspected vulnerabilities or misuse responsibly without exploiting them against users. A disagreement about a product is not permission to compromise an account, publish identity documents or demand an unrelated benefit.

21. Messages, photographs and user content

You remain responsible for the content you submit and must have the necessary rights and permissions. Give BeanJars the permission reasonably needed to host, format, display and transmit that content for the marketplace functions you use, and to preserve relevant records for safety, disputes and legal obligations. This permission does not transfer ownership of your photographs or authorize an unrelated use of private identity documents.

Public listings and profile information may be viewed or shared by other people. Avoid publishing private addresses, financial records or images of people without an appropriate basis. Messages and complaint evidence must be relevant and truthful. Where feedback or another content feature is offered, do not fabricate experiences, pay for deceptive endorsements or threaten a user with a false allegation. Removing public content may not remove records legitimately retained for an existing transaction or investigation.

22. Intellectual property and reporting infringement

Respect copyright, trademarks, designs and other intellectual-property rights. Do not offer counterfeit goods, unauthorized copies or access credentials, or use another business's identity to imply an affiliation that does not exist. A description such as replica, inspired or unofficial does not resolve an infringement. Accurate resale of a genuine item still requires a truthful description and lawful use of supporting material.

A rights holder or authorized representative may report a specific listing or content item with its location, the relevant right, an explanation and supporting evidence. State your authority to report and provide contact details for follow-up. We may seek clarification and give the affected party an opportunity to respond where appropriate. A report is not a court determination; knowingly false or abusive reports may themselves breach these Terms.

23. Privacy and handling another user's information

The Privacy Policy describes information used for accounts, listings, supported transactions, logistics, verification, safety and support. Use another person's information only for the legitimate transaction or other lawful purpose for which it was provided. Receiving a delivery address or telephone number does not authorize unrelated marketing, public disclosure or a sale of that information.

Do not request passwords, payment-card security codes or verification codes from another user. Submit sensitive evidence through the designated private process and remove irrelevant personal details where possible. A user-initiated download, screenshot or browser record is separate and should be protected on the user's device.

24. Third parties and service availability

Payments, delivery, mapping, connectivity and other relevant functions may depend on third-party services. Their applicable terms and technical availability can affect the transaction. A provider's separate offering is not automatically a BeanJars feature, and a link does not mean we endorse everything on the destination site. Review the actual service being offered before supplying information or making a separate commitment.

Maintenance, network failures, severe weather, provider disruption or other events may interrupt service. We do not promise uninterrupted access or that every requested action can be completed during an outage. If a deadline or transaction is affected, retain evidence and contact us as soon as reasonably possible. A disruption does not automatically erase an accrued right or excuse every obligation; its actual effect and the appropriate remedy must be assessed under the relevant policy and law.

25. Review, restrictions and account closure

BeanJars may review a listing, account or transaction when there is a relevant report, apparent policy breach, security concern or legal requirement. Depending on the circumstances, action may include requesting information, restricting a feature, removing content or suspending or terminating access. The response should reflect the seriousness and available evidence. Urgent safety or legal circumstances may require action before a full exchange with the user.

Contact us with the reference and relevant information if you believe an action was mistaken. Do not evade a restriction through a replacement account or disguised listing. You may request account closure, but closure does not cancel an existing order, erase a debt or require immediate deletion of every record. Legitimate transaction, tax, security and dispute retention is addressed in the Privacy Policy.

26. Legal rights and responsibility for loss

Nothing in these Terms excludes rights, guarantees, remedies or liabilities that cannot lawfully be excluded. In particular, a platform deadline, seller disclaimer or carrier claim limit does not automatically remove statutory consumer rights. BeanJars remains responsible for obligations imposed on it by applicable law; sellers and service providers remain responsible for their own legally applicable obligations.

A listing, identity check or provider connection is not a general warranty that every representation by another user is correct. Claims for loss must be assessed against the actual conduct, causation, evidence and applicable law. These Terms do not impose a blanket waiver of claims against BeanJars or an unlimited obligation to indemnify us for matters outside your responsibility. Any recovery sought for fraud, infringement or other misconduct must have a proper legal and factual basis, with no duplicate recovery.

27. Complaints, governing law and dispute routes

Send a complaint to BeanJars with the relevant listing, order or case reference, a clear account of the issue and the outcome sought. If you disagree with a response, explain the point that remains unresolved and provide relevant new or overlooked evidence. Do not send multiple inconsistent versions of the same claim or withhold a provider reversal that affects the amount in dispute.

These Terms are governed by the applicable laws of Malaysia. Available statutory complaint, regulator, tribunal and court routes remain open according to their legal jurisdiction and eligibility requirements. Using our support process does not prevent a legally available claim elsewhere or extend a statutory filing limit. The appropriate forum depends on the dispute; these Terms do not require every user to surrender a competent consumer forum or submit every matter to private arbitration.

28. Changes, notices and continuing obligations

The version and effective date appear at the top of this document. We may update these Terms to reflect changes in services, law or marketplace requirements. Material changes affecting participation or transactions should be brought to users' attention through appropriate site or account communications. A later revision does not automatically rewrite the rights attached to an already concluded transaction or override mandatory notice requirements.

Keep your contact information current and review relevant transaction communications. A message's arrival is not proof that its sender is genuine; use the official site and known contact channel when checking an instruction. If a provision cannot lawfully apply, the remaining provisions continue to operate to the extent permitted. Obligations relating to an existing transaction, lawful record retention, misuse or an unresolved claim may continue after account closure where their nature and applicable law require it.

This revision applies from its publication. It does not retrospectively shorten a protection period, remove statutory rights or reduce rights already attached to an order or case. A conflicting earlier seven-day release statement is not, by itself, a basis to deny the ten-day protection described here; existing transactions and any more favourable binding protections require review without retrospective reduction.