Prohibited Items

This policy explains what may be offered on BeanJars, what requires additional conditions and what cannot use integrated delivery. BeanJars is a hybrid marketplace: a lawful listing can be suitable for a direct or Meet-up arrangement even when an ordinary parcel service cannot carry it. Equally, changing the delivery method never makes an illegal or prohibited offer acceptable. Read this policy before publishing, buying, arranging collection or preparing a shipment.

1. Five distinct questions for every offer

First establish whether the listing and proposed transaction are lawful and permitted by BeanJars. Then check whether licences, permits, certification, professional authority or recipient restrictions apply. Separately assess whether the actual item qualifies for the selected integrated delivery service. If it does not, consider only a lawful, permitted direct arrangement appropriate to that listing. Finally, check whether a specific provider imposes additional conditions.

• Prohibited on BeanJars: offers barred by law or marketplace rules cannot be listed, sold or exchanged through any transaction method.
• Restricted or regulated: an offer requires the applicable legal conditions and any relevant marketplace conditions; a category name is not an approval.
• Permitted listing, unsuitable integrated shipment: lawful goods may require collection or another approved arrangement because of their size, nature, value or handling needs.
• Direct or non-parcel listing: vehicles, property, jobs and services require their appropriate direct process rather than an ordinary parcel order.
• Provider-specific restriction: acceptance by one service does not establish acceptance by another, or remove the first four questions.

2. Seller responsibility and accurate classification

The listing party must establish the right to offer the item or service, provide an accurate description and meet the requirements relevant to the activity. Keep evidence of ownership, authority, authenticity and applicable approvals. Do not place a regulated item in a general category to hide its nature, or use a photograph that conceals a warning, serial number, expiry issue or material defect.

A listing being visible, receiving enquiries or displaying a transaction badge does not certify compliance. BeanJars may ask for evidence or remove an unsupported offer. If the legality or applicable permission cannot be established, do not proceed on the assumption that a private meeting will resolve it. A person acting for a business or owner must have that party's authority, in addition to any legally required professional permission.

3. Illegal, stolen and deceptively obtained goods

Do not offer goods whose possession, advertising, supply or proposed transfer is unlawful. Stolen property, items obtained through fraud and goods offered without the owner's authority are prohibited. Do not remove identifiers to conceal origin, supply forged ownership documents or describe a theft-related item as abandoned without a genuine basis. A low price or a buyer's willingness to accept risk does not cure the problem.

For used equipment, vehicles and other identifiable assets, provide truthful information about title and material restrictions. Legitimate resale is different from laundering stolen goods. Buyers who discover a credible ownership concern should preserve the listing and communications and report it without attempting to intimidate the seller or publicly disclose unrelated personal information. A disputed allegation must be assessed on evidence.

4. Counterfeits and intellectual-property infringement

Counterfeit goods, pirated copies and offers that unlawfully exploit another person's intellectual property are prohibited. Do not use another business's branding to impersonate it or claim authorization you do not have. Describing an item as a replica or imitation does not make infringement lawful, and including a disclaimer does not authorize the use of protected material.

Genuine resale still requires accurate descriptions and lawful photographs or other content. State whether accessories or replacement parts are original or third-party where that distinction matters. A rights complaint should identify the particular content, the right concerned and supporting information. BeanJars may request an explanation from the listing party; neither a complaint nor a seller's assertion alone establishes authenticity. Do not retaliate against a good-faith reporter.

5. Fraud tools, credentials and private information

Do not trade stolen accounts, passwords, verification codes, unauthorized access, payment credentials or personal-data lists obtained or offered unlawfully. Offers to impersonate another person, bypass identity checks, create false payment confirmations or fabricate reviews and transaction evidence are prohibited. The same rule applies to a service that facilitates fraud, intrusion or deception rather than supplying a legitimate product.

Ordinary software and security equipment must be described according to their legitimate function and lawful licensing. Do not bundle them with stolen credentials or promote an unlawful use. Information received during a transaction is not inventory for resale: a buyer's address or telephone number must not become a marketing list or a public pressure tactic. Report a compromised account without publishing the access details.

6. Unsafe, recalled and non-compliant products

Do not offer a product subject to an applicable safety prohibition or recall, or conceal a hazard that makes the proposed supply unsafe. Where mandatory standards, certification, registration or labels apply, the seller must meet them and substantiate related claims. A used or discounted product does not automatically escape safety requirements. Descriptions such as sold as seen do not override mandatory consumer protections.

Explain material repairs, missing safety components, damaged power leads and other relevant condition issues accurately. A lawful sale for parts must still be safe and truthful; it is not a way to disguise a prohibited product as usable. If a credible safety problem emerges after listing or sale, stop making unsupported assurances, preserve relevant records and cooperate with the appropriate remedy and any lawful regulator direction.

7. Weapons, ammunition and explosives

Unlawfully offered firearms, ammunition, explosives, controlled weapon parts and services facilitating violence are prohibited. Licences and possession rules must not be bypassed by describing a weapon as a collectible, deactivated item, replica or gift. An apparently harmless description can still involve regulated equipment or a dangerous shipment.

Ordinary tools and lawful sporting or collecting items require their own assessment. A kitchen knife, gardening implement, axe or chainsaw is not automatically a marketplace-wide ban merely because a courier refuses it. Its legality, intended description, safety and any licensing conditions must be established separately. Fireworks, explosive articles and weapon-like replicas must not be put into an ordinary parcel on the strength of a generic booking. Direct handover is not a substitute for required permission.

8. Chemicals, gases and dangerous materials

Illegal chemicals, improperly supplied controlled substances and unsafe hazardous offers are prohibited. Other legitimate products may be regulated and unsuitable for standard delivery. Paint, adhesive, solvent, fuel, aerosol, compressed-gas equipment and cleaning or industrial materials must be assessed by their actual composition and hazards, not just by a familiar retail name.

Explosive, flammable, toxic, oxidising, infectious, radioactive and corrosive characteristics can trigger specialised transport rules. Acids and alkalis, metal powders, clinical materials and gas-containing articles must not be misdeclared as ordinary household goods. Keep relevant safety and handling information available. Even an apparently empty cylinder or container may remain hazardous. A lawful specialist supply does not establish that BeanJars' integrated service is equipped to carry it.

9. Batteries, electrical items and magnets

Batteries require particular care. Chemistry, capacity, condition, whether the battery is installed or loose, and the selected route can affect acceptance. Wet batteries and lithium batteries may be refused by ordinary services. Do not conceal a battery in a general electronics description, send a damaged or swollen battery as a normal parcel, or assume that a rule for dry cells also covers lithium-ion equipment.

A lawful phone, camera or tool may still need a confirmed delivery arrangement. Magnets and items with magnetic properties can also attract transport restrictions, especially where a route includes air carriage. The fact that the marketplace has an electronics category does not resolve these issues. Tell the provider what the item actually contains and use only a service that accepts the relevant configuration.

10. Medicines and controlled substances

Illegal drugs, unlawfully supplied controlled substances, counterfeit medicines and products that require but lack lawful registration must not be offered. Internet sale of prescription medicines is not permitted merely because a seller has a copy of a prescription or offers collection instead of delivery. Sellers must follow the applicable Malaysian medicines and poisons requirements and must not make unsupported treatment claims.

Lawful non-prescription health products require a separate assessment of registration, permitted supply, advertising and seller obligations. Do not infer permission from the fact that a similar product appears elsewhere online. A courier's willingness to transport a package does not establish lawful advertising or sale, and a healthcare product's registration does not guarantee carrier acceptance. Therapeutic nicotine products must be assessed under their actual medicines classification, rather than simply being treated as ordinary vaping stock.

11. Medical devices, cosmetics and health claims

Medical devices, cosmetics and other regulated health products may require product registration or notification, establishment licensing and compliant advertising, depending on the product and the seller's role. Provide accurate identifying information and do not describe a notification, registration or identity check as a universal endorsement of effectiveness. Do not market an ordinary consumer item as a cure without a lawful and supportable basis.

A professional or business equipment category is not permission to offer every regulated device. Equipment involving radiation, biological hazards or restricted professional use needs an especially careful assessment. Buyers should check suitability with a qualified professional where appropriate. Packaging or cold-chain guidance from a logistics provider does not authorize the underlying supply of medicines or medical equipment.

12. Tobacco, vaping and other smoking products

Do not use BeanJars to advertise or sell smoking products in a manner prohibited by Malaysian law, including the applicable restrictions on online sales and advertising. Disguising an offer as a free gift, flavour sample, replacement part bundle or private message does not avoid a restriction that applies to the actual product or promotion.

Product classification matters: tobacco, vaping products and related regulated items must be assessed under their applicable rules. Do not assume that age verification alone authorizes an online offer otherwise prohibited by law. Nor does a Meet-up arrangement convert prohibited advertising into lawful advertising. Medicines with a distinct therapeutic classification require the separate health-product assessment described above.

13. Alcohol advertisements and other age-restricted offers

Alcohol advertisements are prohibited on BeanJars. Do not list, advertise, sell or offer alcoholic beverages through BeanJars, even if the seller is licensed or the proposed transaction would otherwise be lawful. This marketplace prohibition applies to every transaction method, including integrated delivery, collection, Meet-up and direct arrangements. A licence, recipient age check or alternative delivery method does not create an exception.

Other age-restricted categories require separate assessment under the applicable law and BeanJars rules. Where such an offer is permitted, the seller must establish applicable licensing, advertising, sale, recipient and local requirements. Asking a buyer to confirm eligibility does not replace mandatory checks. Unverified permission must not be represented as approval, and a carrier restriction must not be confused with marketplace permission.

14. Animals, wildlife, plants and animal materials

Unlawful trade in protected species, animal parts and wildlife products is prohibited. Permits and other controls can depend on species, origin, location and the proposed activity, including differences between Peninsular Malaysia, Sabah and Sarawak and applicable international controls. A seller's assertion that an item is old, captive-bred or inherited does not by itself establish a lawful transfer.

Live animals, live plants, skins, fur, meat, ivory and other animal materials also raise distinct welfare, biosecurity and transport questions. A lawful plant or food listing is not automatically banned merely because a parcel service excludes it. Equally, a permitted category does not prove that a particular wildlife item can be listed or collected. Establish the legal basis and an appropriate approved arrangement before proceeding; do not use ordinary parcels to bypass care or quarantine requirements. Delyva general parcel services prohibit animal parts, including meat; do not book those contents through that service. This parcel restriction does not by itself prohibit an otherwise lawful food advertisement on BeanJars.

15. Food, perishables and temperature-sensitive goods

Food offers must comply with applicable safety, labelling and supplier obligations. Describe the product and relevant ingredients, allergens, storage needs and condition accurately. Do not conceal spoilage, contamination or an expiry problem. A homemade, small-business or collection-only description does not make an unsafe food offer acceptable.

Fresh, chilled and frozen goods may require a suitable temperature-controlled or direct service. A normal parcel label does not promise refrigeration. Dry ice, liquid contents and fragile containers create additional delivery issues. Provider guidance for a specialised food service is not evidence that the same service is enabled for every BeanJars order. Confirm the actual arrangement and recipient's ability to receive the goods without making unsupported shelf-life or compensation promises. Ninja Van Cold Chain offered through Delyva prohibits non-halal products. This is a restriction of that specific service, not a universal non-halal prohibition under Delyva's general prohibited-items list or a blanket BeanJars food-advertising ban. Check the actual selected service and its acceptance conditions; do not infer that a specialised service is enabled or suitable merely because it is described here.

16. Human materials and biological hazards

Offers involving unlawful trade in human organs, remains, body materials or personal medical specimens are prohibited. Do not use the marketplace to facilitate exploitation or evade consent, medical, public-health or professional requirements. An educational or research label does not remove the need for a lawful basis and appropriate controls.

Clinical waste, infectious or biological samples and radioactive materials are not ordinary consumer parcels. They may require specialised legal and transport arrangements beyond supported marketplace delivery. Do not send them through a general carrier or mislabel them as harmless samples. A suspected hazardous item should be reported and handled according to appropriate safety advice; do not demand that a buyer mail it back through an unsuitable service merely to support a complaint.

17. Currency, financial instruments and high-value goods

Counterfeit money, stolen payment instruments and fraudulent financial offers are prohibited. Do not offer another person's payment card or account access, or disguise an unlawful financial service as a product listing. Lawful collectibles, genuine art, antiques, jewellery and precious materials require accurate provenance and descriptions; high value alone does not establish a marketplace ban.

Cash, negotiable instruments, unnamed cheques or tickets, valuable stones and precious metals can be excluded from particular delivery services or their cover. A collectible coin and spendable currency may require different treatment. Do not assume that declaring a high value purchases insurance or creates a BeanJars guarantee. Verify lawful transfer, service acceptance and any actual cover separately, and use a permitted direct arrangement only where appropriate.

18. Identity documents, keys and official records

Forged documents, stolen identity records and offers to misuse another person's identity are prohibited. Passports, identity cards, birth certificates, driving licences and other original official documents are not ordinary merchandise to be traded for access to another person's identity or entitlements. An offer to fabricate a qualification, licence or official record is equally unacceptable.

Original documents and keys may also be refused by a delivery service even when a particular authorized handover is lawful. That logistical rule does not mean every legitimate key, lock accessory or permitted document-related service is prohibited. Describe the actual item and authority accurately. Never post readable identity documents in a public listing to prove trustworthiness, and do not ask another user to surrender originals as an informal deposit.

19. Unlawful content and prohibited services

Do not publish unlawful obscene or exploitative material, offers involving trafficking or abuse, threats, or services that facilitate crime. Prohibitions apply to listing text, images, messages and the underlying offer. A service cannot avoid the rules by describing itself as consultancy when its actual purpose is fraud, impersonation or evasion of legal controls.

Legitimate jobs, professional services and business listings require accurate descriptions of the role, scope, qualifications and person responsible. Do not claim a professional licence, employment relationship or authority you do not have. Requests for an applicant's identity or financial information must have a proper purpose and lawful handling. A direct listing is not an invitation to demand passwords, payment-card access or an unexplained payment to obtain a fictitious opportunity.

20. Lawful items that need another delivery method

Some items may be permitted on BeanJars but not qualify for integrated delivery because of size, nature, value, dangerous-goods classification or other logistical requirements. Where law and marketplace rules permit, an appropriate direct or Meet-up arrangement may be used. Examples can include bulky furniture, a lawful tool needing careful handover, or a vehicle that requires inspection and formal transfer.

This does not create a right to replace the agreed method after a buyer has paid. Explain the available arrangement before commitment and resolve any existing supported order through the proper process. Do not promise that a privately selected courier, collection or direct payment retains the same protection as the original supported order. The transaction and protection consequences must be understood separately from the item's legality.

21. Provider-specific acceptance and packaging

The selected service may consider weight, dimensions, destination, value, contents, permits and handling requirements. Liquids, creams, gels, oils, paint and adhesives can be refused or subject to service-specific conditions even when lawful to sell. Engines, generators and gearboxes may retain fuel or oil residues. Removing a visible spill does not prove that equipment is safe for transport.

Use suitable packaging and truthful labels. Protect individual components, prevent movement and leakage, and keep the shipment identifier readable. Do not reuse hazardous-labelled packaging for an ordinary item or remove genuine hazard information to deceive a carrier. Packaging advice is not an acceptance certificate: even carefully packed goods may remain prohibited for that service. Check the current conditions for the actual service, not an unrelated provider's example.

22. Carrier claims and marketplace remedies

Prohibited delivery contents, poor packaging, incorrect labels or missing evidence can affect or defeat a carrier claim for delay, damage or loss. Cover may have exclusions, value limits and separate reporting requirements. Keep packaging and relevant condition, value and handover evidence after a problem. Do not repair or dispose of goods before obtaining appropriate instructions where an inspection is needed, unless safety requires otherwise.

A carrier's claim decision is separate from BeanJars' review of an eligible transaction and from statutory rights against the responsible party. Carrier refusal does not automatically prove that a buyer has no remedy, and a buyer refund does not guarantee reimbursement by the carrier. Neither a listing badge nor an airway bill promises universal insurance or compensation. See the Refund / Dispute Policy for the transaction process.

23. Reports, investigation and enforcement

Report a suspected prohibited or misleading offer with its listing reference, the concern and relevant evidence. Explain whether the problem concerns legality, ownership, authenticity, safety, licensing or shipping eligibility. This helps distinguish an unlawful offer from an otherwise lawful item needing a different delivery method. Do not submit fabricated reports to disadvantage another seller.

BeanJars may request clarification, restrict an affected feature, remove content or take proportionate account action. Urgent safety or legal issues may require immediate action. We may cooperate with competent authorities where legally appropriate and handle personal information under the Privacy Policy. Contact us with relevant new or overlooked evidence if you believe an action was mistaken. Relisting the same prohibited offer under another description or account does not resolve the issue.

24. Keeping the rules and transaction aligned

Check the version of this policy, the listing's actual transaction options and the current requirements of the selected service. Rules can change when laws, safety information or provider arrangements change. A previously accepted parcel does not establish future acceptance, and an old listing does not exempt a new transaction from applicable requirements.

Our Terms of Service explain wider responsibilities, and the Privacy Policy covers information submitted for verification or a report. If an item is prohibited on BeanJars, it may not be listed, sold or exchanged through a Meet-up or any direct arrangement. If it is lawful and permitted but unsuitable for a particular carrier, assess the appropriate approved alternative without misrepresenting its protection or delivery status.